Refund policy

Refund & Return Policy – Sweet Monk

At Sweet Monk, we take pride in the quality of our products and aim to deliver the best customer experience. Since we deal in consumable items, our policy ensures both safety and fairness.

Return Eligibility

We do not accept returns or exchanges once delivered, except in the following cases:

  • Product received is damaged, leaking, tampered, expired, or incorrect.

  • Request is raised within 24 hours of delivery with supporting photos and order ID.

In such cases, we will offer a free replacement or a full refund to your original payment method within 7 working days.

Returns Not Accepted

To maintain product safety and hygiene, we cannot accept returns for:

  • Opened, used, or partially consumed products.

  • Orders placed incorrectly (e.g., sachets instead of boxes).

  • Change of mind after ordering.

  • Products received in good condition with no issues.

Cancellations & Order Changes

  • Before Shipping: You may cancel or modify your order within 12 hours of placing it or before it is shipped (whichever is earlier).

  • After Shipping: Orders cannot be cancelled or changed once shipped. Refusal at delivery may affect future eligibility for Cash on Delivery (COD).

Refund Timelines

  • Refunds (if approved) are initiated within 5–7 business days.

  • Depending on your payment provider, it may take 7–14 days to reflect in your account.

  • Refunds are credited to the original payment method.

  • Logistics charges (up to ₹300) are non-refundable unless the issue is due to our error.

Damaged or Incorrect Deliveries

If you’ve received a damaged or incorrect product:

  • Contact us within 24 hours of delivery.

  • Attach clear photos of the issue along with your order ID.

  • Once verified, we will arrange a free replacement or initiate a full refund.

Tips for a Smooth Experience

  • Double-check your items and delivery address before confirming your order.

  • Review product details and ingredients before purchase.

  • If you have allergies or medical conditions, consult your physician before use.

  • Reach out to us before ordering if you have dietary preferences (e.g., vegetarian/vegan).

Need Support?

Email us at support@fitfuel.co.in and our Customer Care team will assist you.